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What do you expect from your SI Implementation partner for the success of ERP implementation.
Bring best practices - Not to offer more CR's Leveraging standard functions
20%
Need more honesty to work with the Users until their processes are fully mapped & Users are trained
40%
Focus on process automation/ integrations/ Real time data/ BI analytics
13%
Stick to basics
27%
Total votes: 15

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  #1  
Old 15th February 2023, 16:54
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blanchap blanchap is offline
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Baan: BaanIV c4 - DB: Oracle 10g - OS: HP-UX 11.23
Baan client
Baan: Baan IVc3
DB: Oracle 12cR1
OS: Linux - Other
C/S: Client

Hi,

we're experiencing issues with the Baan client. for some unknown reason, users are getting dicsconnected from time to time.
No error message in the logs.
We're using the B40c.102 client and we're starting to think it might be a problem related to all the updates done on windows 10 that might be the cause of that.

Anybody else had the same type of issue?
is there a new version of the client?

Thanks.
PB
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  #2  
Old 15th February 2023, 20:07
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mark_h mark_h is offline
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Baan: Baan 4C4 A&D1 - DB: Oracle - OS: Sun Solaris
We have been on B40c.110 for a long time. Not sure if something more current or not. Any network blips have always caused us to get dropped. We used to have multiple sites running out of a regional data center. We always have had some network drops - I can't say for sure we ever had any windows issues related to the client - at least none I can recall.
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My latest mantra - make sure you have latest stpapi patches and the latest session object. If on LN then please explore the option of using DAL2 functionality.

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  #3  
Old 15th February 2023, 21:37
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blanchap blanchap is offline
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Baan: BaanIV c4 - DB: Oracle 10g - OS: HP-UX 11.23
Baan client

Thanks Mark.
Do you know where i can get that version?

PB
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  #4  
Old 15th February 2023, 21:57
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mark_h mark_h is offline
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Baan: Baan 4C4 A&D1 - DB: Oracle - OS: Sun Solaris
The only place I know of is from infor itself.
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GO Cards!
My latest mantra - make sure you have latest stpapi patches and the latest session object. If on LN then please explore the option of using DAL2 functionality.

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  #5  
Old 20th February 2023, 22:28
GaryEd GaryEd is offline
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Baan: 4c4 sp 30 - DB: SQL 2008 R2 - OS: Windows 2008 R2
We are also on version 110. I believe it was the last baan IV version released.
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  #6  
Old 23rd February 2023, 19:16
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Baan: BaanIV c4 - DB: Oracle 10g - OS: HP-UX 11.23
Baan client

Hi all,

thanks for the info. We're testing the 110 client at the moment.
We'll see if it fix the issue.
Regards.
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  #7  
Old 23rd February 2023, 21:15
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Baan: BaanIV c4 - DB: Oracle 10g - OS: HP-UX 11.23
Baan client

Hi,

when looking at the bshell log i was able to see the error message.

''Detected Display Server Termination''

anybody knows what this points to?
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  #8  
Old 24th February 2023, 16:19
kbarthelt kbarthelt is offline
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Hi. I'm not sure if you are interested in any outside consulting help, but if you are, please feel free to email me at kbarthelt@crossroadsrmc.com.
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  #9  
Old 27th February 2023, 15:06
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Those remind me of the errors we got when we had network issues. I can't say they are the same, but that is what it reminds me.
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GO Cards!
My latest mantra - make sure you have latest stpapi patches and the latest session object. If on LN then please explore the option of using DAL2 functionality.

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  #10  
Old 21st March 2023, 10:49
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Baan: Infor LN 6.1 10.2.1 > 10.7 - DB: MS SQL2017 - OS: VM WindowsServer2016
Somewhat late response but it may give some more insight in what is happening... as you will know the bw client is talking to the bshell process where the actual actions (running sessions) is done. The bshell "talks" to the BW client every once in a while and requires response. When this response is inadequate or not present at all, the connection with the client is terminated with that error.

There are settings you can use when starting the bshell process, that influence this call-response mechanism.
-set DS_MAX_WAIT=value the timeout duration [seconds] in which BW has to respond to the sync message, and override the default of 30 seconds
-set DS_TIMEOUT_DETECT=value the timeout duration [minutes] before the bshell starts sending a sync message to BW

And - but you did not mention your settings - there is also a setting that terminates the idle BW instances:
-set SESSION_TIMEOUT=value the number of minutes the bshell can be inactive before it terminates itself, when the timeout is triggered a message is sent to the UI and the bshells stops

In case you are curious of this Client-Server communication, there is this option in the client:
Right Click the BW icon in the systray, opt for Debugging/Tracing. Choose Output to Console and set the other options
- Show Events
- Show Messages
- Show Socket Notifications
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Also read Luke 24:4-8

After that you can find many answers on Infor, LN, BaanIV, BaanV, InforLN and ION and even some questions asked here on baanboard.com
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